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Returns & Refund Policy

Last Updated: January 2026

            ✓ 60-Day Money-Back Guarantee: We're confident you'll love ProvaSlim. If you're not completely satisfied for any reason, we'll refund your money within 60 days of purchase.
        

1. Our Satisfaction Guarantee

ProvaSlim is backed by our unconditional 60-day money-back guarantee. If you don't experience the benefits you expected from ProvaSlim, or if you're simply not satisfied with the product for any reason, we'll refund your purchase price in full.

2. Guarantee Period

2.1 60-Day Window

The 60-day money-back guarantee period begins on the date your order is placed (not the date you receive the product). You have 60 days from the purchase date to request a refund.

2.2 Example Timeline

Purchase Date: January 15, 2026
Delivery Date: January 18, 2026 (approximately)
Refund Window Closes: March 16, 2026 (60 days from purchase)

3. How to Request a Refund

STEP 1: Contact Our Returns Team
Email us at returns@provaslim.com with the subject line "Refund Request - [Order Number]"

STEP 2: Provide Required Information
Include in your email:

Your order number
Full name and email address
Purchase date
Reason for return (optional but helpful)

STEP 3: Receive Return Instructions
We'll send you a return authorization and shipping instructions within 24-48 hours

STEP 4: Ship Product Back
Package the product in its original packaging and ship to the address provided. We recommend using tracked shipping.

STEP 5: Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive confirmation via email.

4. What You Need to Return

4.1 Original Packaging

Please return the ProvaSlim product(s) in their original packaging if possible. The product should be in a condition that indicates it hasn't been used.

4.2 Proof of Purchase

Include your order confirmation email or receipt in the return package.

4.3 Return Condition

Products should be in sealed or mostly sealed condition. Opened containers may still qualify for a refund if a small quantity has been used (we're focused on customer satisfaction, not product condition).

5. Shipping Costs

5.1 Customer Responsibility

In most cases, return shipping costs are the customer's responsibility. We provide free return shipping if:

The product arrived damaged
An incorrect product was sent
The product is defective

5.2 Shipping Recommendations

Use tracked shipping to ensure your package arrives
Consider insuring packages with high value
Keep your tracking number for reference
Take photos of the packaged product before shipping

6. Refund Processing

6.1 Processing Timeline

Initial Processing: 24-48 hours after request
Return Transit: 5-10 business days (varies by carrier)
Receipt Verification: 1-2 business days
Refund Issuance: 3-5 business days after approval
Total Time: 2-3 weeks from initial request to refund received

6.2 Refund Method

Refunds are issued to your original payment method. Depending on your financial institution, it may take 3-5 additional business days for the funds to appear in your account.

6.3 Refund Amount

We refund the full product price paid. Please note:

Original shipping costs are non-refundable
Return shipping costs are customer responsibility (except for defective/damaged products)
Any promotional discounts applied are deducted from the refund

7. Conditions for Refund Eligibility

7.1 Within Guarantee Period

Your refund request must be made within 60 days of your purchase date.

7.2 Good Faith Returns

Refunds are for legitimate returns made in good faith. We reserve the right to refuse refunds for:

Requests made after 60 days
Abuse of the return policy (multiple returns)
Products that show evidence of excessive use
Fraudulent or false claims

8. Damaged or Defective Products

8.1 Damage Upon Arrival

If your ProvaSlim arrives damaged or defective:

Contact us immediately at support@provaslim.com
Take photos of the damage
We'll issue a replacement or full refund
We'll provide a prepaid return label

8.2 Defective Product

If the product is defective (manufacturing issue, contamination, etc.), we'll replace it free of charge or provide a full refund.

9. Partial Refunds

9.1 When Partial Refunds Apply

Partial refunds may be issued for:

Multi-bottle orders where some bottles are returned
Orders containing additional items beyond ProvaSlim

9.2 Calculation

Partial refunds are calculated based on the price per unit and the number of items returned.

10. Unopened Product Returns

Unopened, unused products in original packaging receive the fastest processing and are always eligible for full refunds, regardless of the reason.

11. Opened Product Returns

Opened products are eligible for refunds to encourage customers to try ProvaSlim confidently. We ask that you use the product for at least 2-3 weeks to allow time for potential benefits to manifest.

12. Multi-Bottle Orders

12.1 Partial Returns

For multi-bottle orders, you can return some bottles and keep others. Partial refunds will be calculated accordingly.

12.2 All or Nothing

You can also return all bottles for a full refund if you prefer.

13. International Orders

If you ordered from outside the United States:

Return shipping costs are your responsibility
Customs duties on return shipments may apply
Return processing may take longer
All other refund policies apply equally

14. FAQs About Returns

Q: Can I return unopened bottles if I've opened others?

A: Yes! With multi-bottle orders, you can return unopened bottles for a partial refund.

Q: Do I have to return the product for a refund?

A: Yes, we ask you to return the product so we can verify the return and maintain product quality standards. However, if the product is damaged in shipping or defective, exceptions may apply.

Q: How long does a refund take?

A: After we receive your return, refunds typically process within 5-7 business days. Total time from request to receiving refund is usually 2-3 weeks.

Q: Can I return the product if I've used most of it?

A: Yes! Our focus is on customer satisfaction. We'll accept returns even for used products as long as you're within the 60-day guarantee period.

Q: What if I lost my order number?

A: No problem! We can look up your order using your email address and date of purchase. Just provide that information in your email to returns@provaslim.com.

Q: Can I exchange for a different product instead of a refund?

A: Absolutely! Contact us at returns@provaslim.com and we'll be happy to arrange an exchange for a different ProvaSlim product.

15. Contacting Our Returns Department

For returns, refunds, or exchange inquiries:

Email: returns@provaslim.com
Support Email: support@provaslim.com
Response Time: 24-48 hours
Hours: Monday-Friday, 9 AM - 5 PM EST

16. Policy Changes

We may modify this returns policy at any time. Any changes will be effective immediately upon posting to the website. For ongoing refunds, the policy in effect at the time of your original purchase will apply.

            Your satisfaction is guaranteed. We stand behind ProvaSlim completely. If you don't get the results you expect within 60 days, we'll refund every penny with no questions asked.
        